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ITSM in 2030 likely to have dropped the ‘IT’
By David Bicknell
Forthcoming AXELOS study mulls future of IT service management and role of ITIL in 2030
Public Services > Local government > News
GDS: by the words
By David Bicknell
The Government Digital Service celebrates its fifth birthday today. Its digital influence has spread beyond Whitehall into the wider public sector and even around the world. What has it achieved? And where does it go next?
Public Services > Local government > News
UK survey backs cross-Whitehall online citizen account formation
By Neil Merrett
New findings commissioned by IT supplier identifies service efficiency and convenience as key drivers for public take-up of digital government services
Public Services > Local government > News
CCS awards Lot 2 of print services framework after legal delays
By Neil Merrett
Nine suppliers including Capita, Konica and Canon awarded places on public sector-wide agreement to provide devices, managed print services and records management functions
Public Services > Local government > News
Public sector CFOs see digital technology adoption as top strategic priority
By David Bicknell
EY survey of finance chiefs also highlight need to drive cost efficiencies, possibly through automation or outsourcing; technologies cited include blockchain and data analytics
Public Services > Local government > News
Digital Outcomes agreement to be extended into 2017 ahead of revamp
By Neil Merrett
Replacement framework on schedule to go live in February with similar terms to predecessor as work gets underway on more drastic overhaul for future iterations
Public Services > Local government > News
Nesta: GDS should embed data experts in councils
By David Bicknell
New ‘Wise Council’ report with LGA says councils are starting to understand how they can use data to make services more effective, but are only just getting to grips with its potential
Public Services > Local government > News
Digital initiatives: looking beyond the technology
Driving digital initiatives requires a great customer experience as much as technical excellence says James Collingridge, partnership manager at Peterborough City Council
Public Services > Local government > Features
Ofcom pursues legal separation of BT and Openreach
By Neil Merrett
Regulator issues formal notice to split BT from its internet infrastructure operations to address ongoing concerns over competition and investment
Public Services > Local government > News
Milton Keynes: more evidence needed to drive smart city investment
By Neil Merrett
MK strategy director says case studies are needed to improve prospects for smart and IoT public sector initiatives; standards and regulations also vital says Jos Creese
Public Services > Local government > News
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