Public Services > Local Government

Bromley extends Liberata digital services deal

Published 17 October 2016

Existing contract will continue until 2020 with the aim to support wider digital transformation of council's functions in agreement valued at up to £22m


The London Borough of Bromley has extended a contract with Liberata to provide digital transformation and support services for an additional two years leading up to 2020.

Valued at up to £22m, the extension is intended to target further operational efficiencies for the authority, with 16 of its key functions currently supported under the contract.  These functions include revenues and benefits, processing, payroll, HR, accounting, as well as its corporate customer services needs.

In extending the contract, which has been in place since 2002, Bromley hopes to transform a wider number of services under the arrangement.

With Liberata having delivered a customer services portal under the agreement, the company was now said to be in the final stages of introducing channel shift for the council's revenues and benefits functions.

At present, 81 out of 96 schools operating across Bromley make use of Liberata’s school services that handle HR, financial and specialist consultancy functions.

Bromley finance director Peter Turner said that the extension highlighted the ongoing important role Liberata was expected to play in overseeing the digital transformation of the council’s services as it works to try and ensure better value for citizens.

“Liberata has demonstrated improved KPI performance and delivered significant savings, all while seeking to improve the experience for residents,” he said.

The company has itself committed to stepping up work around automation and self-service functions within the council's revenues and benefits services as a means to meet the authority’s cost savings and efficiency targets for the next four years.

This self service focus will be supported through the ‘MyBromley’ portal site that was launched in 2015 as a means to give residents access to more local authority services.

“This shift towards greater online interaction will deliver services in the way that many people now want to access them and is expected to make significant cost and efficiency savings for Bromley over the coming years,” said the authority in a statement.

Earlier this year, Liberata announced it had entered into a seven year agreement with Worcestershire County Council to provide HR and finance services, while also supporting key functions for schools in the area.

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