Public Services > Local Government

London boroughs opt for shared prepaid card care solution

Published 22 March 2017

Agreement with alliance of three councils to gradually rollout card programme continues group’s shared ICT and technology procurement focus

The London boroughs of Hammersmith & Fulham, Kensington and Chelsea, and Westminster City Council have introduced a shared service technology solution to manage a pre-paid card programme across their operations.

The three London boroughs, which are united under a shared service alliance, have appointed Prepaid Financial Services (PFS) to implement a direct payment solution for social care functions that can be supported via card technology.

An initial 140 people that have previously used prepaid cards for their care needs will make use of the solution. A wider rollout is expected to follow for 1,400 adult service users.

The solution will then be expanded to children at a later date, with all three authorities looking to move forward with the same prepaid model for other departments under the alliance.

The decision to push forward with the use of prepaid cards by the alliance was seen as a means to streamline the administration of payments while ensuring each authority can meet their obligations under the Care Act.

Prepaid Financial Services chief executive Noel Moran said the supplier’s previous experience of working on local authority programmes allowed it to understand challenges around social care payments for councils.

“The simplicity of using a PFS prepaid card belies the agile technology platform that underpins it - meaning that the three local authorities have the ability to create a bespoke programme that suited their specific requirements tailored to benefit their end users.”

The three London boroughs making up the alliance, sometimes referred to as the ‘tri-borough’, have an ongoing history of collaboration in areas such as technology implementation and shared services, as well as frameworks.

This has included a decision last year to appoint BT as the sole provider of a range of ICT services for authorities across London. 

The agreement was the fourth such framework set up by the London Borough of Hammersmith & Fulham, Royal Borough of Kensington & Chelsea, and Westminster City Council.

Related articles:

Tri-borough and BT to collaborate in £200m London ICT framework







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